Refund Policy

We would rather you were on the right course than keep money from someone we could not help. Here is how refunds work.

The seven-day window

You can request a full refund within 7 days of your payment being approved, provided you have completed less than 25% of the course. Tell us why — we read every reason and it is how the courses improve.

After seven days

After 7 days, or once you have completed more than 25% of the course, we do not refund. At that point you have had access to the material and can keep it.

Live cohorts and workshops

For a dated workshop or live cohort, cancel at least 48 hours before the start date for a full refund. Inside 48 hours we can move you to the next run instead.

If we cancel

If we cancel a course or workshop, you get a full refund automatically — no request needed — or a free transfer to the next run, whichever you prefer.

Corporate training

Corporate programmes are governed by the agreement signed with your company, not by this page.

How to request one

Email our support address from the address on your account, with your transaction reference. We reply within two working days and refunds are returned by the same method you paid with, usually within 7-10 working days.

Not eligible

We cannot refund a payment that was never approved, a certificate fee, or an account suspended for breaking the terms of service.